Privacy Policy

Last Updated: January 12, 2026

Backkai LLC (“we,” “our,” or “us”) is a Delaware-registered company committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our web development, AI automation, and digital services.

This policy complies with major global standards, including the California Consumer Privacy Act (CCPA/CPRA), the General Data Protection Regulation (GDPR), and UAE Federal Decree-Law No. 45.

1. Information We Collect

We collect specific data to provide our services and ensure security. This includes:

Identity Data: Name, username, or similar identifier.
Contact Data: Billing address, email address, and telephone number.
Financial Data: Partial payment details (e.g., last 4 digits of card). Note: We do not store full credit card numbers; these are processed securely by Stripe/PayPal.
Technical & Usage Data (Critical for Security): IP address, browser type, time zone setting, operating system, and access logs showing when you accepted our Terms of Service.

2. How We Use Your Information

We use your data for the following purposes:

To deliver the digital services and AI workflows you purchased.
To process payments and manage accounting.
For Fraud Prevention: We use IP addresses and device data to detect fraudulent transactions and prevent unauthorized chargebacks.
To comply with legal obligations and enforce our Terms of Service.

3. AI & Client Data Confidentiality

We respect your proprietary data. When we build AI workflows or use tools like NotebookLM for your business:

We do not use your confidential business data to train public AI models.
Your data remains isolated and is used solely to configure your specific automation systems.
Once the project is delivered, we can delete your raw data upon request.

4. Data Sharing

We do not sell, rent, or trade personal data. We only share data with:

Payment Processors: (Stripe, PayPal) to process payments and handle dispute resolution.
Service Providers: Hosting providers (GitHub, Netlify, Vercel) and communication tools (Google Workspace) necessary to run our business.
Legal Authorities: If required by law or to protect our rights (e.g., submitting evidence during a bank dispute).

5. International Data Transfers

Backkai LLC is a US entity with a global workforce. Your data may be processed in the United States, India, or other locations. We ensure all transfers comply with standard contractual clauses and maintain strict security protocols regardless of location.

6. Your Rights

Depending on your location, you have specific rights regarding your data:

US (California/Delaware): Right to know what data we collect, request deletion, and opt-out of sales (though we do not sell data).
EU/UK (GDPR): Right to access, correct, delete, or restrict processing of your data.
UAE/Middle East: Right to access and request erasure of personal data under the PDPL.

To exercise these rights, email us at [email protected].

7. Data Retention

We retain your personal and project data only as long as necessary to fulfill the service, provide ongoing maintenance, or comply with tax/legal obligations (typically 7 years for financial records).

8. Security

We use industry-standard encryption (SSL/TLS), secure access controls, and two-factor authentication to protect your data. However, no method of transmission over the internet is 100% secure.

9. Cookies

We use essential cookies to make our website function and analytics cookies to understand site performance. You can disable cookies in your browser settings, though some site features may stop working.

10. Updates to This Policy

We may update this policy to reflect changes in our services or laws. The "Last Updated" date at the top will indicate when changes were made.

11. Contact Us

For privacy concerns, data requests, or questions:

Backkai LLC
8 The Green, Dover, Delaware 19901, USA
📞 +1 (302) 276-8188
📧 [email protected]